Service desk
Users reach a person who can fix the problem, by email, portal or phone.
Managed IT & delivery
Managed IT Services
We look after your users, devices and Microsoft 365 tenant day to day, and fix the underlying problems so the same tickets stop coming back.
What is included
Four parts to every managed it services engagement
Device and identity management
Laptops, phones and accounts enrolled, patched and controlled through Intune and Entra ID.
Monitoring and patching
Servers and endpoints watched around the clock, with updates applied on a schedule.
Backup and recovery
Backups tested rather than assumed, with restore times written down.
What you get
Deliverables, written down before we start
These are agreed in the scope for each stage. If one is missing at the end, the stage is not finished.
- Agreed response and resolution times by priority
- Asset and licence register kept current
- Monthly service report with trends
- Documented onboarding and offboarding process
Platforms and tools
What we use day to day
We work with what you already run where it makes sense, and explain any recommendation to change.
- Microsoft 365
- Entra ID
- Datto RMM
- Jira Service Management
- Veeam
- Intune
How we work
Four stages, no surprises
Discovery
Interviews, system access and a review of what exists. Usually one to two weeks, with written findings.
Strategy
Options, costs and a recommendation. You choose the scope for the next stage, and nothing more.
Delivery
The agreed work in short cycles, demonstrated as it goes, with tests and documentation included.
Operation
Ongoing support under clear response times, or a full handover to your team.
Related services
Often part of the same engagement
Managed IT & delivery
Cybersecurity
Hardening, monitoring and response for the identities, devices and data your business runs on.
Explore
Managed IT & delivery
Project Management
Delivery leads who keep scope, budget and dates honest, and tell you early when something slips.
Explore
Technology & engineering
Software Development
Web platforms, internal tools and integrations, built to be maintained by whoever comes next.
ExploreTell us what needs fixing
A short description is enough. We reply with questions, not a sales deck.